By visiting the Site or using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site and Services, and any dispute over privacy is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The iHeal Terms of Service are incorporated by reference into this Policy.
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.
Users may browse the informational areas of the Site without registering. However, registration is required to use the Services. Once a Healthcare Provider has registered with us and subscribed to our Services, the Healthcare Provider can then invite Patients to use the Services. Patients do not need to register for an iheal account to use the Services.
To register, Healthcare Providers must provide certain information about themselves and their practices including: the Healthcare Provider’s name, address, email, mobile and work phone; the Healthcare Provider’s practice name, address, phone number and fax number; and a user id and password. We may also collect certain additional information.
Patients are not required to register in order to use the Service, though information provided voluntarily by the patient will be collected and stored as part of providing Services to Healthcare Providers. Healthcare Providers may provide patient names and contact information us so we may communicate with patients on their behalf while providing the Services.
We use the information that we gather for the following purposes:
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
The privacy and security of Patients’ individually identifiable health information provided to iHeal in connection with Services may be protected by federal law (HIPAA, the HITECH Act, and their regulations) and state privacy laws, because iheal provides Services to health care providers. This health information is “protected health information” (“PHI”). PHI may be used and disclosed by iHeal as necessary to provide Services, for our own management and operations, to meet our legal obligations, and for any other purpose for which Patients have given consent. We may share PHI with third parties for these purposes in compliance with applicable law.
We have implemented reasonable technical, physical, administrative, and organizational safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We also collect only the information absolutely necessary to provide Service to our customers. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer.
We encourage you to contact us if you have any questions or concerns regarding the privacy aspects of our Services or would like to make a complaint. Please visit Contact us to send a message or otherwise contact us.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on this page. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as by highlighting the change on our Site, or emailing the email address of record for your account.